{"xsrfToken":"BWPN-HCZM-14ZG-1H1Q_7c7ede2efb90e0cfbd760869a6ffc60a6d174dc5_lout","branding":{"id":"2","key":"cssp","name":"Customer Self-Service Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#007ca1","headerLinkHoverBGColor":"#007ca1","headerBadgeColor":"#007ca1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6f1e852b-9828-4383-b495-f939562fda9f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMGVkNzI4OC1lMDJkLTQ5MWItOGJhYS04MmYxMDM1MGE1OTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmMWU4NTJiLTk4MjgtNDM4My1iNDk1LWY5Mzk1NjJmZGE5ZiI6WyJyZWFkIl19LCJleHAiOjE2MTg5NDg0MzksIm5iZiI6MTYxODk0Nzc3OX0.ZJYhkVGmvHNvWaAq-mbjCETH35nkZ_7WA8iBiPmOr0k&client=d0ed7288-e02d-491b-8baa-82f10350a594&mode=fit","logoId":"6f1e852b-9828-4383-b495-f939562fda9f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ready2order Help Centre","sharedPortalName":"Help","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei ready2order Hilfeportal","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the ready2order Help Centre","sharedPortalName":"Help","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0a2433","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cssp","projectId":11014,"serviceDeskId":2,"name":"Customer Self-Service Portal","description":"<h1><a name=\"Hello%21\" target=\"_blank\"></a>Hello!</h1> \n<p>Select a suitable category so that your request can be forwarded to a specialist.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"242","name":"Kunden empfehlen","descriptionHtml":"<p>Hier kannst Du Deine Kundenempfehlung abgeben. Mit unserem Freunde-Bonus erhält der geworbene Neukunde einen 100€* Gutschein für sein neues Kassensystem und Du bekommst als Dankeschön 200€* direkt auf Dein Bankkonto, und das für jede erfolgreiche Empfehlung!</p>","callToAction":"Kunden empfehlen","introHtml":"<p>Hier kannst Du Deine Kundenempfehlung abgeben.</p>","icon":10846,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10846","groups":[36],"key":""},{"id":"236","name":"Jahres Belegs Prüfung (AT - Bestandskunden) ","descriptionHtml":"","callToAction":"Jahres Belegs Prüfung (AT - Bestandskunden) ","introHtml":"","icon":10923,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10923","groups":[31],"key":""},{"id":"235","name":"Webinar (Nur für Fragen zum abgeschlossenen Webinar)","descriptionHtml":"","callToAction":"Webinar (Nur für Fragen zum abgeschlossenen Webinar)","introHtml":"","icon":10926,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10926","groups":[36],"key":""},{"id":"93","name":"Quote Validation","descriptionHtml":"","callToAction":"Quote Validation","introHtml":"<p>No-reply License Validation</p>","icon":10756,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10756","groups":[],"key":""},{"id":"229","name":"Eingabegerät ","descriptionHtml":"","callToAction":"Eingabegerät ","introHtml":"","icon":10745,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10745","groups":[30],"key":""},{"id":"95","name":"Spam","descriptionHtml":"","callToAction":"Spam","introHtml":"<p>As titled</p>","icon":10766,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10766","groups":[],"key":""},{"id":"129","name":"Lieferung & Retouren (hidden)","descriptionHtml":"","callToAction":"Lieferung & Retouren (hidden)","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"233","name":"Escalated from Sales","descriptionHtml":"","callToAction":"Escalated from Sales","introHtml":"","icon":10909,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10909","groups":[],"key":""},{"id":"58","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"<p>Questions relating to invoices and charges.</p>","icon":10851,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10851","groups":[],"key":""},{"id":"56","name":"Signature Requirements","descriptionHtml":"","callToAction":"Signature Requirements","introHtml":"<p>Problems or questions about digitial invoices.</p>","icon":10846,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10846","groups":[],"key":""},{"id":"59","name":"Accounting","descriptionHtml":"","callToAction":"Accounting","introHtml":"<p>Accounting-specific questions relating to taxes, etc.</p>","icon":10851,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10851","groups":[],"key":""},{"id":"120","name":"AGB","descriptionHtml":"","callToAction":"AGB","introHtml":"<p>Anfragen zu den ready2order AGBs</p>","icon":10850,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10850","groups":[],"key":""},{"id":"106","name":"Third-Party Questions","descriptionHtml":"","callToAction":"Third-Party Questions","introHtml":"<p>Whenever the topic relates to things outside of r2o's control, e.g. \"internet is down\".</p>","icon":10763,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10763","groups":[],"key":""},{"id":"60","name":"Contracts","descriptionHtml":"","callToAction":"Contracts","introHtml":"<p>Contract related questions including status, renewals, or cancellation information.</p>","icon":10851,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10851","groups":[],"key":""},{"id":"61","name":"Delivery Tracking","descriptionHtml":"","callToAction":"Delivery Tracking","introHtml":"<p>Shipping or delivery questions relating to a r2o purchase.</p>","icon":10851,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10851","groups":[],"key":""},{"id":"130","name":"Signaturpflicht (hidden)","descriptionHtml":"","callToAction":"Signaturpflicht (hidden)","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"74","name":"LiveAgent request","descriptionHtml":"","callToAction":"LiveAgent request","introHtml":"<p>Request from the LiveAgent address</p>","icon":10766,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10766","groups":[],"key":""},{"id":"117","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"<p>Replacing Hardware under Warranty. <b>INTERNAL ONLY</b></p>","icon":10781,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10781","groups":[],"key":""},{"id":"121","name":"Datenschutz","descriptionHtml":"","callToAction":"Datenschutz","introHtml":"<p>Anfragen zu Datenschutz und Änderungen der Daten</p>","icon":10850,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10850","groups":[],"key":""},{"id":"210","name":"Sales MAIL ","descriptionHtml":"","callToAction":"Sales MAIL ","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"162","name":"API","descriptionHtml":"","callToAction":"API","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"232","name":"readypay","descriptionHtml":"","callToAction":"readypay","introHtml":"","icon":10917,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10917","groups":[29],"key":""},{"id":"178","name":"Vertrag","descriptionHtml":"","callToAction":"Vertrag","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"180","name":"Zustellung ","descriptionHtml":"","callToAction":"Zustellung ","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"181","name":"Adressänderung ","descriptionHtml":"","callToAction":"Adressänderung ","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"182","name":"Retouren ","descriptionHtml":"","callToAction":"Retouren ","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"183","name":"AGB","descriptionHtml":"","callToAction":"AGB","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"184","name":"Datenschutz ","descriptionHtml":"","callToAction":"Datenschutz ","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"224","name":"Fiskalisierung DE (TSE) Jetzt kaufen","descriptionHtml":"","callToAction":"Fiskalisierung DE (TSE) Jetzt kaufen","introHtml":"","icon":10914,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10914","groups":[36],"key":""},{"id":"196","name":"Probleme im Tagesgeschäft","descriptionHtml":"","callToAction":"Probleme im Tagesgeschäft","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[31],"key":""},{"id":"186","name":"Hardware SALES","descriptionHtml":"","callToAction":"Hardware SALES","introHtml":"","icon":10770,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10770","groups":[36],"key":""},{"id":"190","name":"Lieferung & Retouren","descriptionHtml":"","callToAction":"Lieferung & Retouren","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[29],"key":""},{"id":"222","name":"Fiskalisierung AT (Signaturpflicht)","descriptionHtml":"","callToAction":"Fiskalisierung AT (Signaturpflicht)","introHtml":"","icon":10913,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10913","groups":[36],"key":""},{"id":"198","name":"Feature Requests","descriptionHtml":"","callToAction":"Feature Requests","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"197","name":"Kasse einrichten","descriptionHtml":"","callToAction":"Kasse einrichten","introHtml":"","icon":10783,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10783","groups":[31],"key":""},{"id":"195","name":"Zubehör","descriptionHtml":"","callToAction":"Zubehör","introHtml":"","icon":10770,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10770","groups":[30],"key":""},{"id":"192","name":"Vertrag & Rechtliches","descriptionHtml":"","callToAction":"Vertrag & Rechtliches","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[29],"key":""},{"id":"90","name":"BackOffice Mail","descriptionHtml":"","callToAction":"BackOffice Mail","introHtml":"<p>BackOffice request forwarded from LiveAgent</p>","icon":10766,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10766","groups":[],"key":""},{"id":"187","name":"Lizenzen SALES","descriptionHtml":"","callToAction":"Lizenzen SALES","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[36],"key":""},{"id":"188","name":"Rechnung von ready2order an mich","descriptionHtml":"","callToAction":"Rechnung von ready2order an mich","introHtml":"","icon":10732,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[29],"key":""},{"id":"223","name":"Fiskalisierung DE (TSE) Allgemeine Fragen ","descriptionHtml":"","callToAction":"Fiskalisierung DE (TSE) Allgemeine Fragen ","introHtml":"","icon":10914,"iconUrl":"https://ready2order.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10914","groups":[39],"key":""}],"reqGroups":[{"id":39,"name":"TSE ( Für Bestandskunden )"},{"id":31,"name":"Software"},{"id":30,"name":"Hardware"},{"id":29,"name":"My Ready2order Account"},{"id":36,"name":"Sales Question"}],"orderMapping":{"39":[223],"36":[224,222,187,186,235,242],"18":[186,187,210],"31":[236,196,197],"29":[232,188,190,192],"30":[229,195],"13":[56,58,59,61,60,120,121],"25":[130,129]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ready2order.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ready2order","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BWPN-HCZM-14ZG-1H1Q_7c7ede2efb90e0cfbd760869a6ffc60a6d174dc5_lout","baseUrl":"https://ready2order.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d0ed7288-e02d-491b-8baa-82f10350a594","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}